Trusted Business Solutions | Tactical AI Receptionist
Never Miss Another Business Opportunity. Meet Your AI Receptionist.
Imagine having a professional receptionist ready to answer your business calls 24 hours a day, 7 days a week — even when your team is busy, closed or unavailable.
Tactical AI Receptionist answers enquiries, captures customer details, routes calls and helps your business deliver a better customer experience. Best of all, Trusted Business Solutions handles the setup, configuration and ongoing support.
24/7 Call Answering
Natural AI Conversations
Intelligent Call Routing
Fully Managed by TBS
What Could an AI Receptionist Do for Your Business?
Your AI receptionist becomes a helpful first point of contact, answering common questions and ensuring important enquiries reach the right people.
Answer Calls 24/7
Welcome callers during business hours, after hours, weekends and public holidays with a consistent professional greeting.
Natural Conversations
Interact with callers using a conversational AI voice experience, rather than making customers navigate a traditional phone menu.
Transfer Calls
Direct callers to sales, support, accounts or another team using your configured call routing rules.
Capture Sales Leads
Collect caller names, contact details and enquiry information so your sales team can follow up.
Send Notifications
Send configured email notifications and, where integrated, SMS messages or workflow updates.
Answer Common Questions
Provide approved information about your products, services, operating hours and business processes.
Your Business Is Open for Enquiries — Even When Your Office Isn’t
Customers don’t always call during business hours. They might call during lunch, when your team is on another call or after everyone has gone home.
Without someone available to answer, a valuable sales enquiry or urgent message could be missed.
Tactical AI Receptionist helps keep your business accessible, with the ability to respond to enquiries and capture information for follow-up.
- Answer multiple calls at the same time
- Provide business hours and service information
- Collect callback requests
- Capture new customer enquiries
- Transfer calls to available staff
- Handle after-hours messages
Every Call Is an Opportunity
Your next new customer might call when your team is already busy.
Give callers a professional response without requiring another employee to answer every incoming call.
Simple, Transparent AI Receptionist Pricing
Choose the package that suits your business call volume. All prices include GST, with predictable monthly allowances and clear additional usage charges.
Essentials
$163.90 /month
Including GST
200 Minutes
Included AI conversation minutes per month
Up to 7
Simultaneous AI calls
- 24/7 AI call answering
- Custom business greeting
- Common enquiry handling
- Caller information capture
- Configured call transfers
- After-hours call handling
- Managed setup and support
- Extra AI minutes: $0.495/min inc GST
POPULAR FOR GROWING BUSINESSES
Business
$328.90 /month
Including GST
600 Minutes
Included AI conversation minutes per month
Up to 15
Simultaneous AI calls
- 24/7 AI call answering
- Custom business greeting
- Common enquiry handling
- Caller information capture
- Configured call transfers
- After-hours call handling
- Managed setup and support
- Extra AI minutes: $0.495/min inc GST
Plus
$768.90 /month
Including GST
1,200 Minutes
Included AI conversation minutes per month
Up to 25
Simultaneous AI calls
- 24/7 AI call answering
- Custom business greeting
- Common enquiry handling
- Caller information capture
- Configured call transfers
- After-hours call handling
- Managed setup and support
- Extra AI minutes: $0.495/min inc GST
Additional AI Minutes: Usage beyond the included monthly allowance is charged at $0.495 per minute including GST, across all three packages.
All prices are Australian dollars including GST. Included minutes and simultaneous-call capacities vary by package. Additional usage, optional integrations and implementation charges may apply. Minimum service terms and cancellation conditions apply.
How Your AI Receptionist Handles a Call
A simple, professional caller experience configured around your business requirements.
01
Answer
Your AI receptionist greets the caller using your chosen business name and approved greeting.
02
Understand
It asks appropriate questions to identify whether the caller needs sales, support, accounts or general information.
03
Take Action
It can transfer the call, collect a message, answer approved questions or trigger configured workflows.
04
Follow Up
Caller details and conversation information can be delivered to your team through configured notifications.
Works With Your Business Phone System
Tactical AI Receptionist can be configured to work alongside suitable business phone systems, including our Tactical OnCloud PBX platform.
Depending on your configuration, callers can be transferred to existing departments, extensions and call groups without replacing your entire phone system.
- Integration with suitable PBX environments
- Transfers to configured extensions and hunt groups
- Sales, support and accounts call routing
- Business-hours and after-hours call flows
- Voicemail and callback request handling
- Optional external workflow integrations
Already Have a Business Phone System?
You may be able to introduce an AI receptionist without replacing your existing telephone environment.
We’ll review compatibility and recommend the best implementation approach.
We Handle Everything From Start to Finish
You don’t need to become an AI developer. Trusted Business Solutions works with you to build, configure and support your receptionist.
01
Business Discovery
We learn about your business, operating hours, departments, call volumes and common customer enquiries.
02
AI Configuration
We configure the receptionist’s greeting, approved knowledge, conversational behaviour and call routing.
03
Phone Integration
We connect the service to a suitable telephone environment and configure transfers and notifications.
04
Testing & Validation
We test representative call scenarios and refine the configuration before deployment.
05
Go Live
We help activate the service and verify the agreed caller experience and routing behaviour.
06
Ongoing Support
We provide ongoing assistance with the managed service and agreed changes to your configuration.
Designed With Business Data in Mind
AI receptionists may process caller names, telephone numbers, messages and other information provided during conversations.
We work with customers to define appropriate call-handling instructions, access arrangements and retention settings for the service.
- Approved business information and responses
- Defined handling of customer enquiries
- Configurable notification destinations
- Default 30-day data retention policy
- Integration and access controls by agreement
- Customer-approved implementation settings
AI systems can make mistakes. Sensitive enquiries should be directed to appropriate staff, and customers should avoid asking the AI receptionist to collect unnecessary confidential information.
Managed by a Trusted Australian Technology Provider
Trusted Business Solutions has supported Australian businesses since 2006.
We combine business telecommunications, IT expertise and AI implementation services in one accountable team.
AI Receptionist Frequently Asked Questions
How much does Tactical AI Receptionist cost?
Essentials costs $163.90 per month, Business costs $328.90 per month and Plus costs $768.90 per month. All prices include GST. Additional AI minutes cost $0.495 per minute including GST.
What happens if we exceed our included AI minutes?
Additional AI conversation minutes beyond your package allowance are charged at $0.495 per minute including GST.
Can an AI receptionist answer calls after hours?
Yes. It can answer calls outside normal operating hours, explain that your office is closed, capture messages and follow configured after-hours instructions.
Can the AI receptionist transfer calls to our staff?
Yes. With a compatible telephone system and suitable configuration, the receptionist can transfer calls to designated extensions, departments or hunt groups.
Can it answer multiple calls simultaneously?
Yes. Essentials supports up to 7 simultaneous AI calls, Business up to 15 and Plus up to 25, subject to applicable service capacity limits.
Can it answer questions about our business?
Yes. We can configure approved information about your products, services, business hours and common customer enquiries.
Can it send an email or SMS?
Configured email notifications can deliver caller information. SMS messaging and other actions may be available through suitable integrations and may involve additional setup or charges.
Do we need to replace our existing phone system?
Not necessarily. We can review your existing PBX or hosted phone system to determine suitable integration options.
How long is conversation data retained?
The default service data retention policy is 30 days, subject to agreed service terms and separately configured integrations or customer systems.
Does Trusted Business Solutions handle implementation?
Yes. We provide discovery, configuration, integration, testing and ongoing managed support as part of the agreed service scope.
Your Business Could Have an AI Receptionist Today
Stop missing important calls and give your customers a professional first point of contact. Plans start from just $163.90 per month including GST, with implementation and support managed by Trusted Business Solutions.