Australian owned · 20 years of business
One provider for your IT, security, internet and voice.
We design, implement and support business technology solutions, helping Australian businesses stay connected, secure and productive.
- Incorporated 2006
- Australian owned and operated
- Brisbane and Gold Coast
- Nationwide coverage
Managed IT
Cyber Security
Internet & Mobility
Voice
One provider
What we do
Business Technology Solutions
From reliable connectivity to advanced cyber security and AI automation, we provide practical technology solutions backed by experienced people who understand your business.
Managed IT
Proactive support and monitoring.
Proactive monitoring, helpdesk support, onsite assistance, Microsoft 365 management and ongoing IT maintenance.
- Essentials and Titanium plans
- Microsoft 365 support
- Backup and recovery
Cyber Security
Practical, framework-aligned protection.
Layered security solutions including endpoint protection, email security, firewall management and cyber resilience planning.
- Cyber risk assessments
- Managed security services
- Firewalls and endpoint protection
Internet & Mobility
Business internet, fibre and mobiles.
Reliable business NBN, Enterprise Fibre and mobile plans, with backup connectivity, proactive monitoring and local support options.
- Tactical Internet Plans
- Tactical Enterprise Fibre
- Tactical Mobile Fleet Plans
- Vehicle Tracking
Voice & Phone Systems
Hosted PBX, NEC and AI receptionist.
Modern business communications with Tactical OnCloud PBX, Microsoft Teams calling options, desk phones and softphones.
- Tactical OnCloud Hosted PBX
- Tactical AI Receptionist
- NEC phone systems
Our clients & technology
Trusted by businesses. Powered by leading technology.
One provider for your IT, security, internet and voice, backed by 20 years in business.
Trusted by Our Clients
Australian businesses we support.
Technology We Work With
Products and platforms used across our services.
Trusted Business Solutions
Featured solutions
Tactical AI Receptionist
Your next enquiry deserves an answer.
Our AI voice agents welcome callers, capture enquiries, answer approved FAQs and connect customers with the right team, according to your selected plan.
- Keep enquiries moving
Collect the caller’s details and reason for calling, even when nobody is available. - Handle the everyday questions
Provide approved answers about your hours, services and common enquiries. - Help callers reach the right team
On Business and Plus plans, route sales, support and accounts enquiries to agreed destinations.
Plans from $149 per month
AUD excluding GST. Setup from $750. Additional AI usage $0.45/minute. Telephone service and carrier charges additional. Advanced integrations quoted separately.
Incoming call
Outside office hours
The office is closed. The conversation can still begin.
Caller
“I’d like to talk to someone about your services.”
AI receptionist
“You’ve reached us outside office hours. I can take your details and ask our team to contact you. What’s your name and the best number to call?”
Next step
A captured enquiry for your team to follow up.
Illustrative conversation. Actual wording and follow-up are configured during setup.
Cyber security
Cyber Security Built on Proven Frameworks
Our focus is practical: securing your business where it matters most, without unnecessary complexity.
Assess & Identify Risks
- Cyber Risk Assessments aligned to Essential Eight
- Identify vulnerabilities across systems, users, and data
- Clear roadmap to improve your security posture
Protect & Secure Your Environment
- Malware, ransomware, and phishing protection
- Multi-Factor Authentication (MFA) deployment
- Secure access control using least privilege principles
Govern, Train & Prepare
- Incident Response Planning
- Staff cyber awareness training
- Ongoing compliance support
Recognised frameworks we align to
ACSC Essential Eight · SMB1001
Helping Australian businesses align with the Essential Eight and SMB1001 frameworks to reduce risk, improve resilience, and meet growing compliance expectations.
Technology we work with
One Provider. Full Accountability.
When your internet, phone system, network and IT support are managed by separate suppliers, resolving issues can become unnecessarily complicated. Our integrated approach helps reduce supplier hand-offs, simplify communication and improve accountability.
Understand
We learn about your business, current systems, challenges and objectives.
Recommend
We develop practical technology recommendations that consider security, reliability and budget.
Implement
Our team coordinates deployment, configuration and onsite validation where required.
Support
We provide ongoing technical support, monitoring and service coordination under your agreed plan.
Why Businesses Choose Trusted Business Solutions
Our mission to build lasting relationships that increase our client’s success, through genuine partnerships and providing leading communication solutions into the future.
Integrity
Trusted are true to oneself. Being honest and ethical is who we are. We seek like minded staff, customers and suppliers. Integrity is ingrained in everything we do.
Caring
Trusted provide TRUE customer service. We are personable and friendly and take the time to understand the needs of our clients and staff. We possess a personable approach to everything we do.
Secure
Trusted clients feel confident when using our services. They are not taking a risk, as we provide tried, tested & researched solutions.
Reliable
We like to not only meet expectations but exceed them. We are all about continuity in relationships and consistency in our procedures and policies. We have the knowledge and skill to provide a reliable service.
Committed
Trusted are committed to facilitating the growth and success of their clients business. We are serious about strengthening client relationships, rather than just fixing a problem.
What our customers say
Trusted Business Solutions has been a great help, looking after our computers and IT in the cloud. They handle every detail , from our mobile phones, to our NEC phone system, our internet and our IT. A shout out to Jonathan, Matthew and Saran who are always so helpful. We would highly recommend them if you are looking for a good IT company to look after all your IT stuff.
Julie-anne CavanoughAdministration, Civcorp We had a great experience working with Saran and Jason implementing our new NEC Phone system setup and installation for our managed serviced offices here at The Bower. The system integrated into our CRM software perfectly and they made a complex set up look easy. They have been a great help and continue to assist as our needs change.
Shannon OrmondProperty & Community Manager, JLL Trusted business solutions provide great service to ASCC in looking after the hardware and programming of our Brisbane office NEC phone system. Jason responds very quickly when we need assistance with a fault or changes to programming. Jason and his team are friendly and efficient and I would highly recommend their services.
Andrea HelliwellFacilities & Systems Support Executive , Australasian Solvents & Chemicals Company I have had Jason looking after my mobiles for many years, he has been a good help and easy to work with and helpful when I need a new mobile phone for the business. He also has helped us transition to digital when the old phone lines were being switch off and setup the NEC Phone system and they both work well. Saran was able to get everything setup nicely. I would recommend them to anyone who is looking for a good IT and phone company.
Glenn EllemorDirector, El-Electric King & Co Property Consultants have had Jason Jarrett from Trusted Business Solutions looking after all of our Telstra services as our account manager since 2013. We would recommend Jason to any-one who is looking for a great and reliable Telstra representative.
David ChithamGroup Operations Manager, King & Co Property Consultants Jason and his team have been supporting our Telstra mobile and internet needs for many years. He has helped us relocate our business to a new site seamlessly and I would highly recommend him to anyone.
Matt WibberleyFranchisee, Worldwide South Brisbane I was recommended Trusted Business Solutions by my Telstra account manager who was at a loss to help me for some urgent telecommunication requirements. Jason and the team at Trusted Business Solutions came to the party sourcing all hardware, assisting in software integration through temporary wifi support and in navigating the issues we experienced with NBN connections. Not only did they assist but the team came to site on several occasions to liase with my consultants to ensure a successful outcome and opening on time. Without Jason’s and the teams help and support delays would have been inevitable and costly to say the least. I wouldn’t hesitate to recommend the Trusted Business Solutions team with their hands on service and timely responses to ensure your success.
Jason HarringtonHungry Jacks Australia Fair / Labrador / Nerang / Ormeau / Southport