Trusted Business Solutions | Managed IT Services
Business IT Support Brisbane – Managed IT Services That Keep You Running
Trusted Business Solutions provides professional business IT support in Brisbane and across Australia. We proactively manage, monitor and support your business IT systems, combining responsive remote assistance with practical onsite service to keep your business running smoothly.
From everyday IT issues to cybersecurity, Microsoft 365 and business connectivity, we take responsibility for keeping your technology working.
Established 2006
Australian Owned & Operated
Onsite & Remote Support
Nationwide Service
IT Support That Works Around Your Business
Your business needs technology that is secure, dependable and easy to manage. Our managed IT services reduce disruptions, improve visibility and provide access to experienced technicians who understand your environment.
Proactive Monitoring
We monitor supported devices and systems to identify developing problems, track device health and help prevent avoidable interruptions.
Onsite & Remote Support
Get responsive helpdesk assistance and onsite technical support when hands-on troubleshooting or implementation is required.
Cybersecurity Protection
Strengthen endpoint protection, identity security, email security and threat detection with solutions suited to your risk profile.
Microsoft 365 Management
We help manage Microsoft 365 licensing, user access, email, collaboration tools and security configurations.
Backup & Recovery
Protect important business information with appropriately designed backup, retention and recovery solutions.
IT Strategy & Planning
Plan technology upgrades, improve system performance and make informed decisions about your future IT investments.
Choose the Right Managed IT Support Plan
Whether you need proactive management with flexible support hours or a comprehensive managed service, we can tailor a solution to your organisation.
Essentials Managed IT
Flexible support with proactive oversight.
Designed for businesses that want professional IT management while retaining control over their support expenditure.
- Proactive device monitoring and management
- Preventative maintenance and system oversight
- Remote helpdesk assistance
- Agreed monthly support hour allowance
- Additional support available when required
- Optional cybersecurity and backup services
Comprehensive IT Management
Titanium Managed IT
Predictable support for business-critical IT.
Designed for organisations seeking a more comprehensive managed service with broad support coverage and reduced administration.
- Proactive monitoring and preventative maintenance
- Unlimited agreed remote IT support
- Unlimited agreed onsite IT support
- Ongoing IT management and technical assistance
- Technology planning and recommendations
- Security and backup options tailored to your needs
Plan inclusions, service hours, onsite coverage, security products and exclusions are confirmed in your individual service agreement.
Essentials vs Titanium
A simple comparison to help you choose the right level of support.
| Service Feature | Essentials | Titanium |
|---|---|---|
| Proactive monitoring | Included | Included |
| Preventative maintenance | Included | Included |
| Remote IT helpdesk | Allocated hours | Unlimited* |
| Onsite IT support | As agreed / additional | Unlimited* |
| IT management and oversight | Included | Included |
| IT strategy and planning | Available | Included |
| Cybersecurity services | Tailored options | Tailored options |
| Backup and recovery | Tailored options | Tailored options |
| Support cost structure | Retainer + support hours | Agreed monthly fee |
*Unlimited support applies to eligible services and work defined in the Titanium service agreement. Projects, hardware, software licences and third-party charges may be separately quoted.
One Provider. Full Accountability.
When your internet, network, computers and cloud services are managed by different suppliers, resolving problems can become frustrating.
Trusted Business Solutions brings your business technology together under one accountable service provider.
- Business internet and connectivity
- Managed IT support and infrastructure
- Cybersecurity and data protection
- Microsoft 365 and cloud services
- Cloud phone systems and business mobiles
- Onsite installation and ongoing support
We Are the ISP & We Are the IT
Instead of being passed between your internet provider and IT company, you have a team that can investigate issues across your connected business environment.
Less finger-pointing. Faster coordination. Clear accountability.
Why Businesses Choose Trusted Business Solutions
Since 2006, we have helped Australian organisations make better technology decisions with practical advice, implementation and ongoing support.
20
20 Years of Experience
Established in 2006, we bring long-term industry experience and practical business technology knowledge.
Local, Accountable Service
Based in South East Queensland, we provide business IT support across Brisbane and the Gold Coast. We take the time to understand your systems, people and business requirements, delivering responsive onsite and remote assistance.
Nationwide Capability
Our team and network of delivery partners help support businesses across Australia, including onsite requirements.
Frequently Asked Questions
What is included in managed IT services?
Trusted Business Solutions provides managed IT services for businesses in Brisbane, the Gold Coast and across Australia. Our services include proactive IT monitoring, preventative maintenance, remote and onsite IT support, Microsoft 365 management, cybersecurity and data backup solutions. We offer flexible Essentials and comprehensive Titanium Managed IT plans, tailored to your business requirements. Specific services and support inclusions depend on your selected plan and service agreement.
Do you provide onsite business IT support in Brisbane and the Gold Coast?
Yes. Trusted Business Solutions provides onsite business IT support in Brisbane and the Gold Coast. Our technicians assist with computer troubleshooting, Microsoft 365, cybersecurity and general IT issues. Elsewhere in Australia, onsite assistance is available through our network of delivery partners, subject to your location and agreed service coverage.
Do you support Microsoft 365?
Yes. Trusted Business Solutions provides Microsoft 365 support, licensing, administration and security management for businesses in Brisbane, the Gold Coast and across Australia. We assist with user management, email, collaboration and security configurations, helping businesses get more from Microsoft 365 while improving security, productivity and ongoing IT management.
What is the difference between Essentials and Titanium?
Trusted Business Solutions offers two Managed IT Support plans designed to suit different business requirements. Essentials Managed IT provides proactive monitoring, preventative maintenance, ongoing IT management and an agreed monthly allocation of remote support hours. Additional remote and onsite assistance is available as required. Titanium Managed IT provides comprehensive IT management with unlimited agreed remote and onsite IT support for eligible services, proactive monitoring, preventative maintenance and ongoing technology planning. Both plans can be complemented with cybersecurity, Microsoft 365 management and data backup solutions tailored to your business.
Can you manage our business internet, phone systems and IT together?
Yes. Trusted Business Solutions provides business internet, phone systems and managed IT services under one provider. Through our Tactical Internet and OnCloud PBX solutions, we deliver business-grade NBN, enterprise fibre, 4G/5G backup connectivity, cloud phone systems, Microsoft Teams calling and business mobiles, alongside managed IT support, cybersecurity, Microsoft 365 management and proactive monitoring. Managing your internet, phones and IT together helps reduce supplier hand-offs, simplify troubleshooting and provide clear accountability.
Can Trusted Business Solutions take over from our existing IT support provider?
Yes. Trusted Business Solutions helps businesses in Brisbane, the Gold Coast and across Australia transition from their existing IT support provider to our managed IT services. We begin by reviewing your current IT environment, including computers, servers, networks, Microsoft 365, cybersecurity, backups and existing support arrangements. Our team then develops a structured transition plan to minimise disruption, securely transfer administrative access and documentation, and keep your business systems supported throughout the changeover. Whether you are unhappy with your current provider or looking for a more proactive and accountable IT partner, we can help with the transition.
Complete Business Technology Solutions
Managed IT support is just one part of keeping your business running efficiently. Trusted Business Solutions also provides integrated cybersecurity, business internet, cloud phone systems and data protection solutions, giving you one provider for your business technology requirements.
Explore Our Cyber Security Solutions
Discover Our Business Internet Solutions
Ready for IT Support You Can Rely On?
Tell us about your business and current IT challenges. We’ll help you identify a managed support solution that fits your requirements and budget.
I was recommended Trusted Business Solutions by my Telstra account manager who was at a loss to help me for some urgent telecommunication requirements. Jason and the team at Trusted Business Solutions came to the party sourcing all hardware, assisting in software integration through temporary wifi support and in navigating the issues we experienced with NBN connections. Not only did they assist but the team came to site on several occasions to liase with my consultants to ensure a successful outcome and opening on time. Without Jason’s and the teams help and support delays would have been inevitable and costly to say the least. I wouldn’t hesitate to recommend the Trusted Business Solutions team with their hands on service and timely responses to ensure your success.
Trusted by businesses across Australia
