Tactical IT Support

Introducing Tactical IT Support Plans

⭐ Why Businesses Choose Us

We combine proactive monitoring, structured support, and advanced threat protection to ensure your systems stay online, secure, and fully supported at all times.

🚀 Rapid Issue Resolution
Our expert team delivers fast onsite and remote support to minimise downtime and keep your operations running smoothly.

🔍 Proactive Monitoring
We don’t just react—we prevent. Issues are identified and resolved before they impact your business.

🛡️ Premium Support Options Available
24/7 monitoring of critical systems means we’re always watching. Whether it’s a midnight outage or a quick daytime request, we’re ready.

🎯 Tailored Solutions
No one-size-fits-all. Our services are customised to match your exact business requirements.

📈 Scalable for Growth
As your business evolves, your IT support evolves with you—seamlessly adapting to new users, systems, and demands.

🔧 Powered by Industry-Leading Technology

  • NinjaOne (RMM) – Proactive monitoring and automated maintenance
  • Halo PSA – Structured support with full visibility and accountability
  • Huntress Security – Advanced threat detection and ransomware protection

👉 Enterprise-grade tools delivering reliable, secure, and responsive IT support

Elevate Your Business with Seamless IT Management

At Trusted Business Solutions, we are dedicated to revolutionizing the way you experience IT support. Our comprehensive suite of services is meticulously designed to provide your business with unparalleled reliability, security, and efficiency. Say goodbye to IT headaches and hello to a new era of streamlined operations.

We manage your Internet and your IT, end to end.

One provider. One solution. Total accountability.

Get more from Microsoft 365 with the right Trusted partner

Office 365

As your Microsoft Partner, we handle everything from licensing and setup to ongoing support and optimisation.

We ensure your team has the right tools, your data stays secure, and your business avoids paying for the wrong plans.

👉 Already have Microsoft 365? We’ll review your account and optimise it for you.

Microsoft Partner

Let us review your Microsoft setup and ensure you’re getting the best value.

Office 365 Applications

🧩 Managed IT Services. Choose the Right Plan for Your Business

Essentials vs Titanium — What’s Right for You?


🔵 Titanium Managed IT

Best for: Businesses that rely on IT every day

What you get:

  • ✅ Unlimited help desk & technical support
  • ✅ Fixed monthly cost (no surprises)
  • ✅ Proactive monitoring & maintenance
  • ✅ Built-in cybersecurity protection
  • ✅ Backup & disaster recovery included
  • ✅ Fast response SLAs (as low as 1 hour)
  • ✅ Strategic IT planning & reviews

Why businesses choose Titanium:

  • No hesitation to call support
  • Reduced downtime = higher productivity
  • Predictable IT spend
  • Peace of mind knowing everything is covered

👉 “Set and forget IT. We handle everything.”


🟢 Essentials Managed IT

Best for: Small or low-support environments

What you get:

  • ✅ Proactive monitoring & patching
  • ✅ Cybersecurity baseline (AV + email filtering, cloud backup)
  • ✅ Advanced Backup solutions available
  • ✅ Monthly reporting & support portal
  • ✅ Monthly retainer plus flexible support plans (2–8 hours/month)

Things to consider:

  • ⏱️ Support is limited to monthly hours
  • 💲 Additional support billed if exceeded
  • 📦 Some services (backup, tools) billed separately

👉 “Keep costs low while maintaining essential coverage.”


⚖️ Side-by-Side Comparison

FeatureEssentialsTitanium
SupportLimited hoursUnlimited
Monthly CostLower baseFixed
Cost PredictabilityMediumHigh
Risk of Extra ChargesYesNo
CybersecurityStandardEnhanced
BackupAdd-onIncluded
Best ForSmall / low usageGrowing / IT-reliant businesses

🚦 Which One Should You Choose?

Choose Essentials if:

  • You rarely need IT support
  • You want the lowest monthly cost
  • Your environment is simple and stable

Choose Titanium if:

  • Your business depends on IT systems
  • Downtime impacts productivity or revenue
  • You want predictable costs and full coverage
  • You prefer a fully managed, hands-off approach

💡 Simple Rule

👉 Essentials = Lower cost today
👉 Titanium = Lower risk long-term


📞 Let’s Find the Right Fit

Every business is different. We’ll help you choose the plan that aligns with your:

  • Budget
  • Risk tolerance
  • Growth plans

Contact Us Today

Ready to experience the Trusted Advantage? Contact us today to discuss how our Onsite and Remote Support can transform your business.