Your next enquiry
deserves an answer.
Keep your business responsive when your team is busy, on another call or away from the office. An AI voice agent can welcome callers, capture their enquiry and connect them with the right people.
More time for your team.
A clearer next step for your caller.
A missed call can mean a missed opportunity. Tactical AI Receptionist gives callers a helpful first point of contact and gives your team the information they need to follow up.
Keep enquiries moving
Collect the caller’s name, contact details and reason for calling, even when nobody is available to answer.
Handle the everyday questions
Provide approved answers about your opening hours, services and common enquiries, using information configured for your business.
Help callers reach the right team
On Business and Plus plans, route sales, support and accounts enquiries to agreed destinations, with a callback option when staff are unavailable.
The office is closed.
The conversation can still begin.
Your AI receptionist explains your business hours, collects the enquiry and prepares a callback request for your team. When the office opens, you can pick up the conversation with context.
Illustrative conversation. Actual wording and follow-up are configured during setup.
Technology is only part of the solution.
The setup and support matter.
TBS brings business communications and IT experience to your AI receptionist. We help shape the service around how your business actually handles calls.
One team for the whole conversation
Bring your phone service, call routing and AI receptionist together with a technology partner who understands how they need to work as a system.
Your business, your call flow
We work with you to define greetings, business hours, common questions, enquiry details and transfer destinations before going live.
Local people you can speak to
Trusted Business Solutions is Australian owned and operated, serving Brisbane and the Gold Coast with nationwide support through our delivery partner network.
A supported path to AI
We help you select a plan, configure and test the experience, and arrange support for changes as your business needs evolve. Advanced integrations are scoped separately.
Start with the calls you want to handle better.
Understand
Review your call volumes, opening hours and where callers need help.
Configure
Agree the agent’s wording, knowledge, routing and callback process.
Test
Try representative calls, unavailable staff and after-hours scenarios.
Launch
Activate the agreed call flow and refine it using real feedback.
An AI receptionist plan for your business.
Start with overflow and after-hours enquiries, or configure an agent to answer throughout the working day.
Tactical AI Reception Essentials
- 200 AI minutes included
- Up to 7 simultaneous calls
- After-hours & overflow answering
- Caller details & callback requests
- Configured business greeting
Tactical AI Receptionist Business
- 600 AI minutes included
- Up to 15 simultaneous calls
- Full-time call answering
- Sales, support & accounts routing
- FAQs & email notifications
Tactical AI Receptionist Plus
- 1,200 AI minutes included
- Up to 25 simultaneous calls
- Higher-volume call handling
- Detailed enquiry qualification
- Configured business workflows
All prices AUD, excluding GST. Additional AI usage: $0.45 per minute. Setup from $750. Advanced integrations quoted separately. Telephone service and carrier charges additional. We confirm phone-system compatibility, available call capacity and the final scope in your proposal.
What to know before you start.
Can it work with our existing phone number?
We assess your existing phone service and routing options during discovery. Where supported, calls can be directed to the AI receptionist without changing the number customers already know. Any required changes will be included in your proposal.
Can our staff still answer calls?
Yes. The agreed call flow can use the agent for overflow or after-hours enquiries, or use it as the first point of contact. Staff transfers and callback arrangements depend on your selected plan and configuration.
What happens when the agent cannot help?
We configure the agent to stay within the approved information and actions. It can offer a callback, or transfer to staff where that option is configured and available.
Can it book appointments, send SMS or connect to our CRM?
These are possible additional workflows, subject to the systems involved and the agreed scope. They are assessed and quoted separately; SMS delivery and other third-party charges may apply.
Are call transcripts and monthly reports included?
If you need transcripts, summaries or customer reporting, discuss this with our team. We will confirm availability, access, retention and any additional costs in your proposal.
Is this the same as a voicemail service?
An AI receptionist can hold a conversation, ask follow-up questions and provide approved information. It can capture the reason for the call and guide the caller to the next agreed step.
Give your customers
a better first response.
Tell us when calls are being missed, what callers usually need and how you want enquiries handled. We’ll help you choose the right starting point.
